Privacy Policy

Last updated: 21/04/2026

This Privacy Policy explains what personal data we collect about you, for what purposes we use it, how long we keep it and what your rights are as a data subject. By using our website or contacting us, you agree to the terms of this Privacy Policy.

1. Who We Are

Atelier Travel Iceland is the trading brand of Atelier Tours Slf., a company based at 200, Kópavogur, Iceland. We are a travel agency specialising in trips and experiences in Iceland.

We manage the website https://ateliertraveliceland.com and the respective contact channels, including forms, email, telephone/WhatsApp and social media.

You can contact us by email at info@ateliertraveliceland.com or by telephone/WhatsApp at +354 866 8950.

2. What Personal Data We Collect and How We Obtain It

We collect the personal data that you provide directly to us, as well as certain data generated automatically when you browse our website.

2.1 Data Provided Directly by You

We typically collect:

Contact details: name, email address and telephone/WhatsApp number.

Travel information: intended dates, number of people, type of trip, such as adventure, gastronomy, hospitality or others, accommodation and meal preferences, estimated budget and any other messages you send through the forms.

Contractual and administrative data for clients: tax identification number, address, billing details, passport or identity card when required for bookings, and communication history.

2.2 Data Collected Automatically

When you visit our website, we automatically collect:

IP address, browser type and operating system.

Date and time of access, pages visited, time spent on the website and interactions with the site.

Technical information about your device and network.

This data is collected through cookies and similar technologies for statistical, security and website improvement purposes.

3. The Purposes for Which We Use Your Data and the Legal Basis

We process your personal data for the following purposes:

Purpose: responding to contacts and information requests
Examples of use: quotes, clarifications about programmes or visit requests
Legal basis: precontractual steps or legitimate interest

Purpose: organising trips and managing bookings
Examples of use: preparing itineraries, booking accommodation, transfers, activities or meals
Legal basis: performance of a contract

Purpose: communication with interested parties
Examples of use: sending proposals, travel updates, logistical information or marketing campaigns
Legal basis: legitimate interest or consent

Purpose: website improvement and statistical analysis
Examples of use: analysis of browsing behaviour and preferences to optimise content and campaigns
Legal basis: consent, in the case of cookies

Purpose: compliance with legal obligations
Examples of use: issuing invoices, tax records and obligations related to tourism and immigration
Legal basis: legal obligation

4. How Long We Keep Your Data

Contacts and leads: up to 2 years after the last interaction.

Clients: up to 10 years due to tax and legal obligations.

Browsing data: according to the settings of the tools used or until you withdraw your consent.

After these periods, the data is deleted or anonymised.

5. Who We Share Your Data With

We do not sell your personal data. It may be shared with:

Service providers: hosting, website maintenance, marketing, booking services and payment systems.

Travel partners and local suppliers: hotels, transport companies, guides and restaurants in Iceland or other destinations, when necessary to organise your trip.

Public authorities: when required by law, including tax authorities, border and immigration authorities, or tourism regulators.

6. Data Transfers Outside the European Union

Our registered office is located in Iceland, a country that does not belong to the European Union. When we transfer data to countries outside the European Economic Area, we ensure that appropriate safeguards are in place, such as adequacy decisions by the European Commission or standard contractual clauses in accordance with the GDPR.

7. How We Protect Your Data

We adopt appropriate technical and organisational measures, including:

Secure connections through HTTPS.

Access control and password management policies.

Backups and contingency plans.

Confidentiality agreements with employees and partners.

8. What Your Rights Are

You have the right to:

Access: know what data we process and obtain a copy.

Rectification: correct inaccurate or incomplete data.

Erasure: request deletion where applicable, also known as the “right to be forgotten”.

Restriction of processing: suspend processing in certain situations.

Portability: receive the data in a structured and commonly used format.

Objection: object to processing based on legitimate interest.

Withdrawal of consent: when the processing is based on your consent.

To exercise these rights, please contact us by email at info@ateliertraveliceland.com or through our contact form.

9. Cookies and Similar Technologies

We use cookies for:

Website operation: maintaining the user session and the booking cart.

User preferences: remembering language, currency and travel options.

Traffic analysis: browsing statistics to improve content.

Campaign improvement: measuring the performance of newsletters and advertisements.

Non essential cookies are only used with your consent. You can change your cookie preferences in your browser settings or through our cookie banner.

10. Links to Third Party Websites

Our website may contain links to external websites, such as hotel partners, airlines or social media platforms. We are not responsible for the privacy policies of those websites. We recommend that you read the respective policies before providing personal data.

11. Complaints and Supervisory Authority

If you believe that the processing of your data is not compliant, you have the right to lodge a complaint with the supervisory authority in your country of residence.

In Portugal, you can contact the Comissão Nacional de Proteção de Dados, also known as CNPD, at https://www.cnpd.pt.

If you are in Iceland, you can contact Persónuvernd, the Icelandic Data Protection Authority, at https://www.personuvernd.is.

12. Updates to this Privacy Policy

Atelier Travel Iceland may update this Policy whenever necessary. The update date will be revised and published on the website.

If you continue to use the website after the publication of any changes, you will be deemed to accept the new version of the Policy.