Atelier Travel
Dual-entity website & booking conditions

Last updated: 17/09/2026

Important contracting-entity rule. Atelier Travel is a shared commercial brand and website used by two separate legal entities. The entity named on the quotation, booking confirmation and invoice is the contracting party. ATI LDA is used for travel-agency services, including multi-day and accommodation-inclusive arrangements. Atelier Travel ehf. is used only for Icelandic day tours falling within the scope of its day-tour operator licence.

These Terms are designed so that the two businesses do not jointly contract for, or appear to jointly organise, the same booking. Mandatory consumer and travel-law rights always prevail over any inconsistent provision in these Terms.

1.1 Website operator and commercial brand

The website www.ateliertraveliceland.com presents travel services under the Atelier Travel brand. Depending on the service requested or purchased, the contracting entity will be ATI LDA in Portugal or Atelier Travel ehf. in Iceland.

The applicable entity must be identified before a booking becomes binding and will be stated in the relevant quotation, confirmation and/or invoice.

1.2 Minimum age and authority

A person making a booking must be at least 18 years old and legally capable of entering into the contract.

A lead traveller or agency making a booking for others confirms that they are authorised to provide the relevant information and accept the applicable booking conditions on behalf of the persons included in the booking, without prejudice to rights that must be exercised individually under applicable law.

1.3 Website information

Website descriptions, photographs, sample itineraries and indicative prices are provided in good faith.

A website enquiry is not a confirmed booking.

The binding scope, price, inclusions and contracting entity are those set out in the final quotation, confirmation and/or invoice accepted for the booking.

1.4 Intellectual property and third-party links

Unless otherwise indicated, website content, branding, text, photographs and design are owned by, licensed to, or lawfully used by the Atelier Travel businesses.

Content may not be reproduced commercially without prior permission.

Links to third-party websites are provided for convenience. Use of a third-party website is subject to that provider’s own terms and privacy practices.

1.5 Data protection

Personal data is processed in accordance with the Privacy Policy published on the Website and applicable data-protection law, including the GDPR where applicable.

These Terms do not replace the Privacy Policy or Cookie Policy.

PART A — ATI LDA (PORTUGAL)

These provisions apply only where ATI LDA is identified as the contracting travel agency, organiser or retailer in the quotation, booking confirmation or invoice.

2. Regulatory framework and traveller protection

ATI LDA operates subject to Portuguese law governing travel agencies and tourism, including Decreto-Lei n.º 17/2018, of 8 March, as amended, which implements Directive (EU) 2015/2302 on package travel and linked travel arrangements.

Where a booking is a package or linked travel arrangement, the traveller receives all mandatory rights and protections applicable to that booking.

ATI LDA is registered in the Portuguese National Register of Travel and Tourism Agencies (RNAVT) under no. 13443.

Portuguese travel agencies are required to participate in the Fundo de Garantia de Viagens e Turismo (FGVT) and maintain the legally required civil-liability insurance.

Nothing in these Terms limits rights available through those statutory protection mechanisms.

3. Pre-contract information and formation of the contract

Before a traveller becomes bound by a package-travel contract, ATI LDA will provide the mandatory standard information form required by Portuguese law and the applicable pre-contract information, including the principal characteristics of the trip, destination and itinerary, accommodation where included, transport where included, total price, payment arrangements, minimum group size where relevant, passport/visa and health information, termination rights, insurance information and ATI LDA’s identity and RNAVT number.

A contract becomes binding when ATI LDA confirms the booking in writing and the traveller accepts the proposal in the manner requested and pays any deposit or amount due.

The confirmed itinerary, quotation, invoice, applicable supplier conditions expressly disclosed before booking, mandatory statutory information and these Terms together form the contract.

4. Booking, deposit and payment

4.1

Unless the quotation states otherwise, a deposit of 20% of the total travel price is required to secure the booking.

A higher deposit or full prepayment may be required where a supplier imposes a non-refundable or earlier payment condition, provided that condition is disclosed before the traveller is bound.

4.2

Unless otherwise stated in the quotation or invoice, the remaining balance is due 30 days before departure.

Bookings made within 30 days of departure may require full payment on confirmation.

4.3

Prices and payment schedules shown in the accepted quotation or invoice prevail over general website indications.

Payment methods, currencies and any lawful payment costs will be disclosed before payment.

No card surcharge will be imposed where prohibited by applicable payment-services or consumer law.

4.4

If a payment is overdue, ATI LDA may, after appropriate notice and subject to applicable law, treat the booking as cancelled by the traveller.

Any termination charge remains subject to the rules in section 8 below.

5. Special requests, accessibility and traveller information

Special requests, dietary requirements, mobility needs and other relevant circumstances should be communicated before booking.

ATI LDA will confirm whether a request can be accommodated.

Where requested, ATI LDA will provide information on the general suitability of a package for persons with reduced mobility and, where required by law, more precise information taking the traveller’s needs into account.

The traveller is responsible for providing accurate names and information and for obtaining required identification documents, passports and visas.

ATI LDA will provide the general passport, visa and health-formality information required by applicable law before the traveller is bound.

6. Transfer of a package booking

Where Portuguese package-travel law applies, a traveller may transfer the package contract to another person who satisfies the conditions applicable to the trip, provided ATI LDA receives reasonable notice in accordance with law.

ATI LDA may recover only the actual, reasonable and evidenced costs arising from the transfer and will provide evidence of those costs where required.

7. Price changes after booking

The confirmed price will not be increased after conclusion of a package contract except where the contract expressly permits a change and the statutory conditions are met.

Any increase may result only from changes in passenger-transport costs caused by fuel or other energy prices, taxes or fees imposed by third parties, or exchange rates relevant to the package.

Any increase must be notified clearly, with justification and calculation, on a durable medium, and cannot be imposed within 20 days before departure.

Where this right to increase price is reserved, the traveller is equally entitled to an appropriate price reduction if the relevant costs decrease.

If a proposed increase exceeds 8% of the total package price, the traveller has the statutory rights applicable to a significant contract change, including the right to terminate without a termination fee.

8. Cancellation by the traveller

8.1

The traveller may terminate a package-travel contract at any time before the start of the package.

A termination fee may be charged only to the extent it is appropriate and justifiable under applicable Portuguese law.

8.2

Unless the quotation contains different, properly disclosed standard termination fees, ATI LDA uses the following standard scale as the maximum contractual termination fee, subject always to section 8.3:

8.3

The fee charged will not exceed the amount legally justifiable after taking account of the timing of termination, cost savings and income reasonably expected from reallocation of the travel services.

On request, ATI LDA will justify the amount of the termination fee.

Supplier-specific non-refundable conditions do not override mandatory statutory rights.

8.4

Where unavoidable and extraordinary circumstances occur at or in the immediate vicinity of the destination and significantly affect performance of the package or carriage to the destination, the traveller may have a statutory right to terminate without a termination fee and receive a full refund, in accordance with applicable law.

9. Changes before departure

ATI LDA may make an insignificant change before departure where the contract reserves that possibility and the traveller is informed clearly on a durable medium.

If ATI LDA must significantly alter a principal characteristic of the package, cannot meet an agreed special requirement, or proposes a price increase exceeding the statutory threshold, the traveller will be given the choices and information required by law, including a reasonable period to accept the change or terminate without penalty.

Where required, refunds will be made within the statutory period.

10. Cancellation by ATI LDA

ATI LDA may terminate a package before departure where the agreed minimum number of participants is not reached and notice is given within the statutory deadline, or where ATI LDA is prevented from performing the contract because of unavoidable and extraordinary circumstances and notifies the traveller without undue delay.

In such cases the traveller is entitled to reimbursement of payments as required by law.

ATI LDA is not liable for additional compensation where the statutory exception applies.

11. Performance of the package, remedies and assistance

Where ATI LDA is the organiser of a package, it is responsible for performance of the travel services included in the package even where those services are performed by third parties, subject to the limits and exceptions permitted by applicable law.

A traveller should report any lack of conformity without undue delay so that ATI LDA has an opportunity to remedy it.

Where required by law, ATI LDA will remedy a lack of conformity, offer suitable alternative arrangements, grant an appropriate price reduction and/or compensation, or arrange repatriation as applicable.

ATI LDA will also provide appropriate assistance without undue delay to a traveller in difficulty, including relevant information about health services, local authorities and consular assistance and help with distance communications or alternative travel arrangements.

12. Suppliers, accommodation and activities

Hotels, guides, transport providers and activity operators may be independent suppliers.

Their operational and safety rules apply to the service they perform.

Supplier conditions that materially affect the booking will be communicated before the traveller is bound where required.

The use of independent suppliers does not remove ATI LDA’s statutory responsibility where ATI LDA is legally responsible as organiser or retailer.

13. Inclusions, exclusions and luggage

The booking includes only services expressly identified in the confirmed itinerary or booking confirmation.

Unless expressly included, passport/visa costs, travel insurance, personal expenditure, gratuities and optional services are excluded.

Luggage requirements exceeding the capacity communicated for the booked vehicle or transport must be disclosed in advance and may require a different vehicle or additional cost.

14. Liability and applicable international conventions

ATI LDA’s liability is governed by mandatory Portuguese and EU law and, where applicable, international conventions governing particular travel services.

No provision of these Terms excludes or restricts liability where exclusion or restriction is prohibited.

Any contractual limitation of compensation will apply only to the extent expressly permitted by law and will not apply to personal injury or damage caused intentionally or negligently where the law prohibits such limitation.

15. Travel insurance

Travellers are strongly advised to obtain suitable travel insurance covering, as appropriate, cancellation, medical treatment, accident, baggage, interruption and repatriation.

Insurance does not replace the statutory obligations of ATI LDA.

16. Complaints, Livro de Reclamações and dispute resolution

Problems during travel should be reported promptly to ATI LDA so that they can be addressed while the trip is in progress.

Formal complaints may be sent to info@ateliertraveliceland.com.

ATI LDA maintains access to the Portuguese Livro de Reclamações as required by law.

Travellers may also use applicable Portuguese consumer alternative-dispute-resolution mechanisms.

Use of an ADR mechanism does not remove any mandatory right to bring proceedings before a competent court.

17. Governing law — ATI LDA

Contracts with ATI LDA are governed by Portuguese law, including mandatory Portuguese and European Union consumer and package-travel legislation.

This choice of law does not deprive a consumer of mandatory protections that apply under conflict-of-law rules.

Jurisdiction is determined by applicable mandatory law.

Nothing in these Terms requires a consumer to waive a court or forum that cannot lawfully be excluded by agreement.

PART B — ATELIER TRAVEL EHF. (ICELAND)

These provisions apply only where Atelier Travel ehf. is identified as the contracting party for an eligible Icelandic day tour.

18. Scope of the Icelandic day-tour business

Atelier Travel ehf. operates only within the scope of its Icelandic day-tour operator licence.

A day tour offered or sold by Atelier Travel ehf. must fall outside the Icelandic package-travel regime, must not last longer than 24 hours and must not include accommodation.

Atelier Travel ehf. does not contract as the seller or organiser of accommodation-inclusive or multi-day package travel.

Where a customer requests a multi-day itinerary, accommodation-inclusive arrangement or another combination requiring travel-agency activity, the proposal and contract must be issued by ATI LDA, or another properly licensed travel agency, not by Atelier Travel ehf.

19. Licence, safety plans and insurance

Atelier Travel ehf. maintains the licence and liability insurance required for its licensed Icelandic day-tour activity.

The official numbered Icelandic Tourist Board licence identifier must be displayed on the Website and in advertising as required by Icelandic law.

For each type of organised tour operated in Iceland, a written safety plan is maintained in Icelandic and English.

Safety planning includes risk assessment, operating procedures, an emergency response plan and incident reporting.

Tours may be modified, postponed or cancelled where reasonably necessary for safety.

20. Booking and confirmation

A request or enquiry is not a booking.

A day-tour booking becomes binding when Atelier Travel ehf. confirms the tour in writing and the customer accepts the quotation and pays any amount due under the confirmation.

The confirmation identifies the date, service, price, inclusions, payment deadline and any booking-specific cancellation conditions.

The customer must check names, date, pickup details, participant numbers and the confirmed itinerary promptly and notify Atelier Travel ehf. of any error.

21. Prices and payment

Prices are those stated in the accepted quotation or confirmation.

Before confirmation, prices may change because of group size, season, route, availability or the cost of included third-party activities.

Once confirmed, the price will not be changed except where the customer requests a change or where a lawful, expressly agreed adjustment applies.

Payment methods and any lawful payment costs will be disclosed before payment.

22. Amendments by the customer

Atelier Travel ehf. will make reasonable efforts to accommodate requested changes after confirmation but cannot guarantee availability.

The customer is responsible for additional costs actually caused by the requested amendment, including disclosed third-party supplier charges.

23. Cancellation by the customer

Cancellations must be made in writing.

The cancellation terms stated in the quotation or booking confirmation apply to the particular day tour, including any clearly disclosed third-party activity charges.

Atelier Travel ehf. will not impose a charge that is prohibited by mandatory Icelandic consumer law.

Customers are strongly advised to maintain suitable travel insurance.

24. Cancellation or changes by Atelier Travel ehf.

Icelandic weather, road conditions, natural hazards and operational restrictions can change quickly.

Atelier Travel ehf. may make reasonable changes to the route, timing, stops, vehicle or included activity where necessary for safety or where circumstances outside its reasonable control make the original arrangement impracticable.

If Atelier Travel ehf. cancels the entire day tour before it begins and no acceptable alternative is agreed, amounts paid to Atelier Travel ehf. for the cancelled tour will be refunded.

This does not affect any additional remedy that cannot lawfully be excluded.

25. Third-party activities and suppliers

A day tour may include services performed by independent activity providers or other suppliers.

Atelier Travel ehf. will identify material participation requirements known to it.

Customers must follow the safety instructions and eligibility requirements of Atelier Travel ehf., its guides and the relevant activity provider.

Where Atelier Travel ehf. sells an integrated day-tour product in its own name, it does not avoid responsibility merely because a component is performed by a third party.

Where a customer separately contracts directly with a third party, that separate service is governed by the third party’s contract, without affecting any responsibility Atelier Travel ehf. has under mandatory law for its own acts or omissions.

26. Safety, participation and conduct

Customers must provide relevant information reasonably requested for safe participation and follow lawful and reasonable safety instructions.

Atelier Travel ehf. may refuse or discontinue participation where a person’s conduct, intoxication, health presentation, equipment or refusal to follow safety instructions creates a material risk to that person, staff, other participants or third parties.

Any decision will be made proportionately and with regard to the circumstances and applicable law.

27. Pickup, delays and missed tours

Customers are responsible for being at the confirmed pickup point at the agreed time and for providing accurate contact and accommodation information.

If a customer is delayed by a flight or other transport, Atelier Travel ehf. should be informed as soon as possible.

Reasonable efforts will be made to adapt the arrangement, but additional costs caused by a customer-side delay may be payable where disclosed and legally recoverable.

28. Luggage and personal belongings

Luggage requirements must be disclosed in advance so that a suitable vehicle can be arranged.

Customers remain responsible for their personal belongings except to the extent loss or damage results from circumstances for which Atelier Travel ehf. is legally responsible.

29. Liability

Atelier Travel ehf. is responsible for its obligations under the confirmed day-tour contract and for liability that cannot be excluded under Icelandic law.

It is not responsible for loss caused solely by the customer, by an unrelated third party where liability is not legally attributable to Atelier Travel ehf., or by extraordinary circumstances to the extent permitted by law.

Nothing in these Terms excludes liability for personal injury, property damage or other loss where exclusion is prohibited by law or covered by mandatory liability rules.

30. Complaints

Any concern during a tour should be raised with the guide or Atelier Travel ehf. as soon as reasonably possible so that an opportunity is given to resolve it.

Formal complaints may be sent to info@ateliertraveliceland.com.

Any mandatory Icelandic consumer complaint or dispute-resolution rights remain unaffected.

31. Governing law — Atelier Travel ehf.

Contracts with Atelier Travel ehf. are governed by Icelandic law.

This choice does not deprive a consumer of mandatory protections applicable under conflict-of-law rules.

Any dispute is subject to the competent courts or dispute-resolution mechanisms determined by applicable mandatory law.

32. Which Entity Is My Contract With?

33. Contact Details

General booking contact:
info@ateliertraveliceland.com

ATI LDA
Rua Clube Desportivo da Póvoa
4490-695 Póvoa de Varzim
Portugal

RNAVT 13443
NIPC 516 469 169

Atelier Travel ehf.
Hallgerðargata 1A
105 Reykjavík
Iceland

Kt. 580823-0410
VSK 152293

The quotation, confirmation and invoice for each booking should repeat the applicable contracting entity so there is no ambiguity.